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Refund policy

Last updated: August 19, 2026

HiRel Connectors manufactures electrical connection systems for aerospace, defense, and other high-reliability applications. Returns are handled under a formal Return Material Authorization (RMA) process, and warranty terms follow HiRel's standard Terms and Conditions of Sale. This page explains how that works for orders placed on this store.

1. Scope

This policy applies to products purchased through the HiRel Connectors online store. HiRel's Terms and Conditions of Sale govern every order. Where this page and those Terms differ, the Terms and Conditions of Sale control.

2. Inspect Your Shipment — 15-Day Acceptance Window

Inspect every shipment promptly on arrival. Under Section 12 of our Terms and Conditions, products are deemed accepted fifteen (15) days after delivery unless you reject them before then. Once product is accepted, the right to revoke that acceptance is waived.

If a shipment arrives damaged, short, or incorrect, contact us immediately at sales@hirelco.net. Shipping damage and shortage claims are covered in our Shipping Policy.

3. Limited Warranty — 12 Months (Non-Surplus Product)

HiRel warrants that products furnished under an order will, at the time of delivery, be free from defects in material and workmanship for twelve (12) months from the date of delivery.

This warranty does not apply to surplus product. Surplus and used surplus inventory is sold "AS IS" — see Section 4 below. Check the product listing to confirm whether an item is surplus before you order, and contact sales@hirelco.net if you are unsure.

To make a warranty claim, all of the following must be met:

  • You provide written notice within fifteen (15) days of discovering the defect.
  • You obtain a Return Material Authorization (RMA) from HiRel before returning anything.
  • The product is returned within thirty (30) days of the RMA being issued.
  • The product is made available for failure analysis.

This warranty is exclusive and is given in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

4. Surplus and Used Product — Sold "AS IS"

Much of the inventory offered through this store is surplus or excess stock. The following disclaimer applies to that product:

HiRel Connectors Inc. (HIRELCO) Disclaimer: Products may be new, unused surplus, or used surplus inventory. HIRELCO is not an authorized surplus dealer or affiliate for the Manufacturer of this product. The product may have older date codes or be an older series than that available direct from the factory or authorized dealers. Because HIRELCO is not an authorized distributor of this product, the Original Manufacturer’s warranty does not apply. All surplus products are sold “AS IS”.

What this means in practice for returns:

  • Surplus product carries no HiRel warranty and no Original Manufacturer warranty.
  • Surplus product is final sale. It cannot be returned for defect, performance, date code, or series.
  • The 15-day inspection window in Section 2 still applies to shipping errors — if we sent the wrong part, the wrong quantity, or the shipment arrived damaged, contact us and we will make it right.

If you require product with current date codes, a specific series, factory traceability, or a manufacturer’s warranty, contact sales@hirelco.net before ordering so we can tell you what is available.

5. What Is Not Covered

  • Components manufactured by third parties, which carry only the warranty offered by their original manufacturer.
  • Damage from accident, abuse, misuse, improper installation, or use outside published ratings.
  • Product that has been modified, disassembled, re-marked, re-plated, or reverse engineered.
  • Normal wear, or damage occurring after delivery, including in transit on your carrier account.
  • Removal, disassembly, reinstallation, labor, or any incidental or consequential expense.

6. How to Request an RMA

Do not ship anything back before you have an RMA number. Product returned without one cannot be processed and may be refused.

Email sales@hirelco.net with:

  • Your order number and account name
  • HiRel part number and quantity being returned
  • Date the product was received
  • A description of the defect or the reason for return
  • Where available, the lot or date code and photographs of the condition observed

We will respond with an RMA number and return instructions.

7. Shipping Your Return

  • Mark the RMA number clearly on the outside of the package and include a copy of the RMA paperwork inside.
  • Return product in its original packaging where possible, with ESD protection intact.
  • Return the product within thirty (30) days of the RMA being issued.
  • Ship prepaid, or on your carrier account, to the address on your RMA.

Transportation costs are reimbursed by HiRel only where the product is confirmed defective under the limited warranty.

8. Evaluation and Remedy

Returned product is inspected and, where appropriate, subjected to failure analysis. Whether a product is defective is determined by HiRel.

Where a warranty claim is confirmed, HiRel will repair or replace the product at its sole discretion and expense. Repair or replacement is the exclusive remedy under this warranty.

9. Invalid Returns

Under Section 15 of our Terms and Conditions, all invalid returns are subject to a processing fee of $950.00 U.S. dollars, plus the cost of shipping the product back to you.

A return is invalid where the product is found not to be defective, where the defect falls outside the limited warranty, where the product was sold as surplus "AS IS", or where the warranty conditions above have not been met. Please contact us before initiating a return if you are unsure — we would much rather help you diagnose the issue first.

10. Returns of Non-Defective Product

HiRel does not accept returns of non-defective product as a matter of right. Because our products are built and stocked to specific high-reliability configurations, we cannot return material to saleable inventory once it has left our control.

If you ordered in error, contact sales@hirelco.net within fifteen (15) days of delivery. We will consider requests case by case. Where a return is authorized, it must be unused, unopened, and in original packaging with all markings and ESD protection intact, and it is subject to a restocking fee quoted at the time the return is authorized. Return freight is the customer's responsibility.

Surplus, excess, and clearance items are sold in limited quantities and are final sale, as set out in Section 4.

11. Changes, Cancellations, and Refunds

Orders may be changed or cancelled only with HiRel's written approval, and cancellation may be subject to charges for work in process and committed expenditures, in accordance with Sections 13 and 14 of our Terms and Conditions.

Where a refund is due, it is issued to the original payment method. Please allow five to ten business days for the credit to appear, depending on your card issuer. Shipping charges billed to your own carrier account are settled directly between you and that carrier and are not refunded by HiRel.

12. Export Control on Returns

Products sold by HiRel may be subject to U.S. export control laws, including ITAR (22 CFR 120–130) and the EAR (15 CFR 730–774). Returning product across a national border is a regulated transaction.

Do not ship product back from outside the United States without written instructions from HiRel. We will provide the documentation and authorization required. Returns arriving without proper export or import documentation may be refused or held by customs at the sender's expense.

13. Liability, Governing Law, and Contact

HiRel's aggregate liability in connection with any order will not exceed the contract price of that order, and HiRel is not liable for indirect, incidental, consequential, or special damages, including loss of profits. Orders are governed by the laws of the State of California, and disputes are resolved by binding arbitration in Los Angeles County, California.

HiRel Connectors, Inc.
760 W. Wharton Dr.
Claremont, CA 91711 USA
Returns and orders: sales@hirelco.net
Technical support: engineering@hirelco.net
Phone: +1 (909) 626-1820 · Monday–Friday, 8:00 a.m. to 5:00 p.m. PST
AS9100:D and ISO 9001:2015 certified

This page summarizes HiRel's return and warranty process for online orders. The complete and controlling terms are published at hirelco.net/notices/terms-and-conditions.html. HiRel Connectors reserves the right to update this page at any time; the version posted when your order is placed is the version that applies.