Shipping policy
Last updated: August 19, 2026
This policy explains how orders placed on the HiRel Connectors online store are reviewed, prepared, and shipped. It applies to all orders placed through this store. Orders placed directly through your HiRel sales representative are governed by your existing purchase agreement.
1. Who Can Order
The HiRel Connectors online store is a business-to-business store. Ordering is limited to approved account holders. You must create an account and be approved by HiRel before you can place an order. Browsing the catalog does not require an approved account, but checkout does.
To request an account, use the registration form on this site. Approvals are handled by our sales team and typically take one to two business days.
2. Order Review and Acceptance
All orders are reviewed by HiRel before they are released for shipment. During checkout you will be asked to identify the application (military or commercial) and the program name associated with your order. This information is required for compliance review and cannot be omitted.
Placing an order on this site is an offer to purchase, not a completed contract of sale. An order is accepted only when HiRel confirms it and releases it for shipment. HiRel may decline or cancel any order, in whole or in part, including where compliance review, account status, product availability, or export requirements are not satisfied. If an order is declined after payment, the payment is refunded in full.
3. Handling and Dispatch Time
Products offered on this store are in-stock inventory. Once your order has passed review, we prepare and dispatch it within 1–3 business days.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 12:00 p.m. Pacific Time, or on a weekend or holiday, begin processing on the next business day. Where a compliance review requires additional documentation from you, the dispatch window begins when that documentation is received.
4. Carriers and Shipping Charges
HiRel ships via UPS, FedEx, and DHL.
Shipments are sent freight collect on the customer's own carrier account. Freight is billed directly to you by your carrier and is not charged by HiRel at checkout. For this reason, shipping shows no cost during checkout — this is expected and does not mean shipping is free.
Your carrier account number is held on file with your HiRel account. To add, change, or remove a carrier account, email sales@hirelco.net. Carrier accounts cannot currently be edited by the customer inside the online store.
If you do not have a carrier account, contact sales@hirelco.net before placing your order. We can arrange to prepay freight and invoice it to you separately.
Where duties, taxes, brokerage, or other import charges apply, they are the responsibility of the customer and are billed by the carrier or the destination authority.
5. Where We Ship
The online store ships to destinations within the United States.
HiRel does ship internationally, and we welcome international business. Because our products are subject to U.S. export control regulations, international orders are arranged directly with our sales team rather than through online checkout. Contact sales@hirelco.net and we will handle your order, including any export authorization required.
We do not ship to freight forwarders, mail-forwarding services, or third-party addresses without prior written approval from HiRel.
6. Export Control Compliance
Products sold by HiRel Connectors may be subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR, 22 CFR 120–130) and the Export Administration Regulations (EAR, 15 CFR 730–774).
By placing an order you certify that you will not export, re-export, transfer, or otherwise disclose any product, technical data, or related information in violation of U.S. law, and that the product will not be supplied to any restricted party or embargoed destination. You further certify that the application and program information you provided at checkout is accurate.
HiRel screens orders against U.S. government restricted-party lists. Orders that cannot be cleared will be cancelled and refunded. Additional documentation, including an end-use or end-user statement, may be requested before an order is released.
Export regulations are published at pmddtc.state.gov and bis.doc.gov.
7. Title, Risk of Loss, and Delivery
All shipments are FOB Origin, Claremont, California. Title and risk of loss pass to the customer when the shipment is tendered to the carrier. Because freight is carried on your account, the transportation contract is between you and your carrier.
Delivery dates quoted by a carrier are estimates. HiRel is not responsible for carrier delays, weather, customs holds, or other events outside our control.
8. Tracking
You will receive a shipping confirmation email with tracking information when your order leaves our facility. Tracking is also available in your account under order history. If you have not received a confirmation within five business days of placing your order, contact sales@hirelco.net.
9. Shipping Addresses and Changes
You are responsible for the accuracy of the shipping address entered at checkout. Address changes must be requested before dispatch by emailing sales@hirelco.net; we cannot guarantee a change can be made once an order has been released. Re-delivery or address-correction fees charged by the carrier are billed to your carrier account.
Split shipments may be used when items are picked from different locations. You will receive tracking for each shipment.
10. Damage, Shortage, and Loss
Inspect all shipments on arrival.
- Visible damage: note it on the carrier's delivery receipt before signing and photograph the packaging and contents.
- Concealed damage or shortage: notify HiRel at sales@hirelco.net within five (5) business days of delivery.
- Loss in transit: because shipments move on your carrier account, transit claims are filed by the account holder with the carrier. HiRel will provide packing documentation, weights, and proof of tender to support your claim.
Do not return any product without a Return Material Authorization (RMA). Contact sales@hirelco.net to request one.
11. Surplus and Excess Inventory
Many items offered on this store are surplus or excess inventory. Quantities are limited and are sold on a first-come, first-served basis. If an item becomes unavailable after your order is placed, we will contact you and refund the affected line in full.
12. Questions
For any question about shipping, carrier accounts, export documentation, or an order in progress:
HiRel Connectors, Inc.
760 W. Wharton Dr.
Claremont, CA 91711 USA
Email: sales@hirelco.net
Phone: +1 (909) 626-1820
AS9100:D and ISO 9001:2015 certified
HiRel Connectors reserves the right to update this policy at any time. The version posted on this page at the time your order is placed is the version that applies.